Returns & Exchanges

At The Collagen Co., we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day return window for all unworn items in their original packaging. We strive to make the exchange process as seamless as possible to ensure you find your perfect fit.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack your items with all original tags attached and include the printed return slip inside the parcel to ensure fast processing.

• 3.
  Ship Your Items

  Affix the prepaid shipping label provided by our portal to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method or ship out your new exchange items within 5 business days.